1. How can I contact you?

*By Phone: 212. 254.0460

*By Email: ys@yafsparkle.com

*By Mail:

Yaf Sparkle

158 Orchard St  

New York, NY 10002

2. Are my transactions secure?

We guarantee the security of your privacy by using the highest encryption technology to process your credit card.

3. What methods of payment are accepted?

We accept Visa, MasterCard, and American Express cards. No CODs please.

cards

4. Will I be charged with a sales tax?

A sales tax of 8.875% applies to New York State residents only.

5. Can I return the products?

We do offer free nationwide returns: Your item must be in its original unused condition to be returned. You must return the item within 10 days of receipt of your purchase. Please email sales@yafsparkle.com to request a refund. We offer this service so we can guarantee your absolute satisfaction. Should you not be happy with your purchase, please let us know how we can do better! A full refund of the merchandise and taxes will be given (no hidden processing fees) however shipping and handling for the delivery and pick up will only be refunded for customers in the US. Please understand that we can not pay for worldwide shipping fees. To prevent return fraud we can only refund in the same method of payment as the original payment. We also offer an exchange of the item as well as store credits. Please note that this is an online policy only as we try to even out the disadvantage of not being able to try on the pieces of interest in person (experience shows that especially finding the perfect ring size can be a bit tricky).

Articles are accepted for store credit or exchange in the U.S. if returned in saleable condition within 30 days of purchase, accompanied by a sales receipt. Returns may be sent to our Customer Service Center, or you may take your return to any of our retail stores in the U.S. An exchange or store credit within 30 days of purchase is possible for online purchases as well as in-store purchases. 

Gift recipients are entitled to a nonrefundable merchandise credit.

Returns may be sent to our Customer Service Center at:

Yaf Sparkle
ATTN: Returns
158 Orchard St
New York, NY 10002

Certain restrictions apply.

6. How does the shipping and handling work?

For domestic locations, all items are insured and shipped for a flat rate of $15.00 via UPS ground (arrives in 3-5 business days.) For express shipping (arrives in 1-2 business days) the rate is $35.00 for 2 business day air and $45 for next Business day air. International shipment rates vary. Any order for more than $150 (incl.tax) is eligible for free shipping in the US. Please contact customer service for a rate quote or create your own quote during the checkout process via our shopping cart.

Please note that a signature will be required unless otherwise requested in writing.

7. What else does the Lower East Side have to offer?

Over the last few years, the Lower East Side went through a transition and has become one of New York City's most vibrant neighborhoods. Countless bars, restaurants, galleries and boutiques are the talk of town right now. Stop by our store for personal recommendations or check out www.lowereastsideny.com for more info.