Free nationwide returns for ONLINE purchases: Your item must be in its original unused condition to be returned. You must return the item within 10 days of receipt of your purchase. Please email [email protected] to request a refund. We offer this service so we can guarantee your absolute satisfaction. Should you not be happy with your purchase, please let us know how we can do better! A full refund of the merchandise and taxes will be given (no hidden processing fees), however shipping and handling for the delivery and pick up will only be refunded for customers in the US. Please understand that we can not pay for worldwide shipping fees. To prevent return fraud we can only refund in the same method of payment as the original payment. We also offer an exchange of the item as well as store credits. Please note that this is an online policy only as we try to even out the disadvantage of not being able to try on the pieces of interest in person (experience shows that especially finding the perfect ring size can be a bit tricky).
Articles are accepted for store credit or exchange in the U.S. if returned in saleable condition within 30 days of purchase, accompanied by a sales receipt. Returns may be sent to our Customer Service Center, or you may take your return to any of our retail stores in the U.S. An exchange or store credit within 30 days of purchase is possible for online purchases as well as in-store purchases. All sales are final.
Gift recipients are entitled to a nonrefundable merchandise credit.
Returns may be sent to our Customer Service Center at:
249 Broome St
New York, NY 10002
Certain restrictions apply.Special orders: Due to the nature of a custom order, we can not offer exchanges or refunds on custom orders. Once an order is placed, an initial fee in the amount of $350.00 is charged as a deposit toward your custom designed piece of jewelry. The majority of custom designed pieces take 14-21 business days to complete. Please visit our Custom Designs section for more info.
How does the shipping and handling work?
Please click here to find out more about our shipping policy